Travel Trade Marketplace
TERMS & CONDITIONS
The same terms and conditions apply for its other portal brands: EQUATOR, EQUINOX, TOURISM-ID, all cobranded portals for its sister companies listed below and all other cobranded portals with corporations, SMEs and associations.
General T&Cs
1. All registered users after approval are termed as members of the respective portal.
2. Members need to show their e-membership card upon request by travel operators.
3. Privileges and benefits are non-transferable and cannot be exchanged for cash.
4. Members may be subjected to re-qualification upon expiry of membership.
5. Members need to be present to enjoy all privileges and benefits. Travel operators reserve the right to deny any special rates and benefits if the member is not present.
6. Approved users should protect their log in credentials and change passwords regularly.
7. All bookings are subject to specified rate plans and policies stated by travel operators.
8. Programs reserve all rights to amend terms and conditions, reject applications or revoke any memberships if found to be of conflict in interest, inappropriate or is against any local statutory laws.
9. For all cobranded portals, Travel Trade Marketplace is the operator and fulfilment agent for all bookings while the cobranded partner is only the marketer of the portal.
10. All service enquiries and assistance should be addressed to Travel Trade Marketplace via each portal's webchat of by email stated below.
11. Rates and pricing policies as per stated against each product type and as indicated in booking confirmation and confirmation vouchers.
12. Additional terms & conditions may apply as indicated by operators like airlines which can be found in the booking summaries of each flight selected, before payment.
13. Bookers are also advised to review flight service fees and conditions and acknowledge to accept before proceeding to make payment.
Vouchers
1. Awarded E-vouchers or Cash Vouchers if used by unauthorised persons due to unauthorised access to the member's portal are not replaceable.
2. Cash Vouchers are e- cash values based on minimal conditions and can be used to offset payment of bookings.
3. E - Vouchers are additional discount values subject to specific terms, are non-exchangeable, non-transferable and are non-interest bearing.
4. All vouchers are non-interest bearing, cannot be cashed out if unused and becomes worthless upon expiry.
5. No refunds for unused portions of cash vouchers.
6. All vouchers when redeemed are irrevocable and cannot be replaced. ​​​​
7. Cash Vouchers are presented in the same currency as the travel portal but will be according to the payment gateway's currency when redeemed, hence, the actual value might differ slightly due to currency exchange.
8. Sponsors of Cash Vouchers are stated accordingly in each voucher.
9. For fast identification of hotels that qualify for E-Vouchers or Cash Vouchers, look for these icons EV (E-Voucher) or CV (Cash Voucher) that are placed next to the hotel name on search results or on the hotel's webpage.
10. Redemption of all vouchers ends at 2359 of the end date of the validity period.
11. All types of vouchers can only be used on its own; not in conjunction with other types of vouchers concurrently in same booking.
12. The total number of Cash Vouchers (CVs) awarded per member per campaign is based on member's email address. If the same email is used in different portals, the total number of CVs that can be collected is unchanged.
Recognition of types of vouchers
Icons represent each type of voucher displayed in flights or hotel listings, on the hotel's page or next to qualifying air fares or hotel rate plans
This icon represents Cash Voucher. It is a cash values sponsored by a company. It normally has no minimum purchase requirement and can be used within its validity to offset payment of qualifying products booked.
This icon represents Cash Back. Products with this icon means there will be cash returned to your payment mode after consumption. Usually stated in SGD and will be converted into the local currency used for payment.
